Rreturns & Exchanges - Nanushka Sale Store - https://www.stylishattiresale.com

At Nanushka Sale Store, we are committed to a mindful and satisfying shopping experience, extending the same care and intention to our returns process as we do to our Ready-to-Wear, Accessories, Bags, and Shoes collections. We understand that sometimes a product may not meet your expectations, and we aim to make the return or exchange process as seamless and transparent as possible.

Our Return & Exchange Policy

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be unused, in their original condition, and with all tags and packaging intact.

Please Note: Based on our product categories and commitment to hygiene and quality, the following items are non-returnable and non-exchangeable:

Eyewear (for health and safety reasons)
Hats & Caps (due to personal fitting and hygiene)
Scarves (if the original packaging seal is broken)
Any item marked as “Final Sale” or purchased at a deep discount.

This policy reflects our dedication to conscious consumption and the well-being of our global community.

Step-by-Step Process

1. Initiate Your Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange.

2. Submit the Required Information

Use the template below to ensure we have all necessary information to process your request efficiently. Our team, aligned with our values of transparency and integrity, will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nanushka Sale Store Team, I would like to request a return/exchange for my recent order. – Order Number: [Please Insert] – Product Name(s): [e.g., Women’s Ready-to-Wear Dress, Accessories] – Reason for Return/Exchange: [Please specify] – Preferred Action: [Refund / Exchange for (specific item/size)] I confirm that the item(s) are unused, in original condition, with all tags and packaging. My shipping address is: [Your Full Name] [Street Address] [City, State, Postal Code] [Country] Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address]

3. Ship the Item(s)

Once you receive the RMA number, please securely package the item(s) and ship them to our returns center. We recommend using a trackable shipping service. The return shipping cost is the responsibility of the customer, unless the return is due to our error or a defective product.

Returns Address:
Nanushka Sale Store Returns
3350 Dovetail Estates
Connerville, US 74836

4. Processing & Refund/Exchange

Upon receiving and inspecting your return (which typically takes 3-5 business days after arrival), we will notify you via email.

For Refunds: Your refund will be processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow:
- Credit/Debit Cards: 5-10 business days for the refund to appear on your statement.
- PayPal: 3-5 business days for the refund to reflect in your account.
For Exchanges: We will ship the replacement item to you using your preferred shipping method (Standard or Free Shipping). The shipping time will follow our standard delivery estimates: 10-25 business days depending on the service selected and your global location (excluding Asia and certain remote regions).

Our Commitment to You

This returns policy is designed with the same principles that guide our entire operation: transparency, integrity, and conscious service. We strive to ensure your experience with Nanushka Sale Store—from browsing our curated menus for Women, Men, Accessories, Bags, and Shoes to completing a return—is secure, clear, and respectful of your intention as a mindful consumer.

For any questions regarding this policy or your specific return, please contact our dedicated team at [email protected].

Thank you for being part of our global community.

Returns & Exchanges