At Nanushka Sale Store, we believe that mindful consumption extends to every aspect of your experience with us. From the moment you browse our curated collections of Ready-to-Wear, Accessories, Bags, Shoes, Eyewear, Hats & Caps, and Scarves for both Women and Men, to the seamless delivery and transparent returns process, we are committed to integrity, quality, and conscious service. This policy is designed with clarity and care, reflecting the same principles that guide our entire operation.
Shipping Information
We are proud to serve our global community (excluding Asia and certain remote regions). Our shipping process is designed for reliability and transparency.
Order Processing & Delivery Timelines
- Order Processing: All orders are carefully processed within 1-2 business days after payment confirmation.
- Delivery Options & Timelines:
- Standard Shipping (USD $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
- Free Shipping: Available on orders over USD $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
Please note that these are estimated delivery windows. Actual times may vary slightly based on your specific global location and customs processing.
Returns & Exchanges Policy
We want you to love every Nanushka piece. If an item does not meet your expectations, we offer a straightforward returns and exchange process within a defined period, respecting both your needs and our commitment to quality and sustainability.
Non-Returnable & Non-Exchangeable Items
In alignment with our dedication to hygiene, quality, and conscious consumption, the following product categories are final sale and cannot be returned or exchanged:
- Eyewear: For health and safety reasons.
- Hats & Caps: Due to personal fitting and hygiene considerations.
- Scarves: If the original packaging seal is broken.
- Any item marked as “Final Sale” or purchased at a deep discount.
Step-by-Step Return/Exchange Process
1. Initiate Your Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and item details.
2. Submit Required Information
Please use the template below in your email to ensure efficient processing. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
Email Body Template:
Dear Nanushka Sale Store Team,
I would like to request a return/exchange for my recent order.
– Order Number: [Please Insert]
– Product Name(s): [e.g., Women’s Ready-to-Wear Dress, Leather Bag]
– Reason for Return/Exchange: [Please specify]
– Preferred Action: [Refund / Exchange for (specific item/size)]
I confirm that the item(s) are unused, in original condition, with all tags and packaging.
My shipping address is:
[Your Full Name]
[Street Address]
[City, State, Postal Code]
[Country]
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Email Address]
3. Ship the Item(s)
Once you receive your RMA number, please securely package the item(s) and ship them to our returns center. We strongly recommend using a trackable shipping service.
Return Shipping Address:
Nanushka Sale Store Returns
3350 Dovetail Estates
Connerville, US 74836
Note: The return shipping cost is the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).
4. Processing & Refund/Exchange
Upon receipt at our returns center, inspection typically takes 3-5 business days. We will notify you via email once the process is complete.
- For Refunds: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Credit/Debit Cards: Please allow 5-10 business days for the refund to appear on your statement.
- PayPal: Please allow 3-5 business days for the refund to reflect in your account.
- For Exchanges: We will ship the replacement item using your preferred shipping method (Standard or Free Shipping). Shipping time will follow our standard delivery estimates of 10-25 business days, depending on the service selected and your location.
Our Commitment to You
This policy is a reflection of our values: transparency, integrity, and conscious service. We are here to ensure your journey with Nanushka Sale Store is respectful and secure.
For any questions regarding shipping, returns, or your specific order, please contact our dedicated team:
Email: [email protected]
Thank you for being a valued part of our global community.